Privacy and artificial intelligence

Version dated August 16, 2026 — operational draft requiring review before full production use.

Accountability

LOGIC Mécanique collects only information needed to handle requests, identify customers and units, schedule and perform work, communicate progress, prepare billing and meet legal obligations.

Logic AI

Our automated assistant may handle a request by chat, telephone or SMS, summarize information and prepare actions. It does not replace a confirmed mechanical diagnosis or human decision. You may request a person.

Calls and recording

At the start of an automated call we identify the speaker as AI. If recording or transcription is enabled, we state the purpose and request consent before continuing. An alternate communication method is offered if consent is refused.

Providers and processing outside Quebec

Technology providers, including OpenAI and Telnyx, may process data to deliver AI, telephone and messaging services. A privacy impact assessment and contractual safeguards must precede transfers of personal information outside Quebec.

Model development

Real customer, call, employee, payroll, invoice, payment, photo and document data is excluded from voluntary model-development sharing. Only synthetic or de-identified information may be authorized in a separate development environment. The LOGIC Ops switch does not replace the OpenAI project setting.

Retention, access and withdrawal

Access is permission-controlled and actions are logged. Data is retained for its purpose and applicable obligations, then deleted or anonymized. To request access, correction, withdrawal of consent or information about an automated decision, call 819-410-2231.